Returns & Exchanges

We want you to love what you ordered. If it is not right, you have 14 days from the day it arrives to start a return.

What we accept

• Unworn, unwashed, and unstained
• All original tags still attached
• In original packaging when possible

What we cannot take back

• Panties, intimates, and swimwear that have been worn or had the hygiene liner removed
• Sale / final-sale items marked as such
• Items washed, altered, or damaged by the customer

How to return

1. Email sales@byarelis.com within 14 days of delivery. Include your order number and whether you want a refund or an exchange.
2. We will reply with the return address and your return approval.
3. Ship the item back. Keep your tracking number.

Who pays shipping

You cover the return shipping, unless we sent the wrong size, the wrong item, or a defective piece. In those cases we cover it.

Refunds

Refunds go back to the original payment method within 5–10 business days after we receive and inspect the return. Original outbound shipping is not refunded, except when the error was ours.

Exchanges

If your size is in stock, we can exchange it. Email us first. If your size is gone, we refund you.

International returns

Customs or duties on the way back are the customer’s responsibility.

Questions: sales@byarelis.com